PRIVACY POLICY
Effective Date: July 2026
OUR COMMITMENT TO YOUR PRIVACY
At Kelly’s Footwear, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have regarding your personal information.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
WHO WE ARE
Kelly’s Footwear is a family-owned New Zealand footwear retailer, proudly serving our customers since 1933.
Kelly’s Footwear
507 Main Street
Palmerston North 4410
Women’s Department: (06) 355 3603
Men’s Department: (06) 355 3250
Sports Department: (06) 355 3115
Email: kellysfootwear@xtra.co.nz
WHAT INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect:
- Your name
- Billing and delivery addresses
- Email address
- Phone number
- Purchase history
- Account details (if you create an account)
- IP address
- Browser and device information
- Website usage information collected through cookies and analytics
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and deliver your orders
- Contact you regarding your purchases
- Respond to enquiries
- Provide customer support
- Improve our products and website
- Prevent fraud and maintain website security
- Meet our legal obligations
If you have chosen to receive marketing communications, we may also send you information about promotions, new arrivals and special offers. You can unsubscribe at any time.
PAYMENT INFORMATION
Kelly’s Footwear uses trusted third-party payment providers to securely process online payments.
We do not store your full credit card details on our website.
Payment information is handled securely by our payment providers in accordance with their own privacy and security policies.
COOKIES
Our website uses cookies to improve your browsing experience.
Cookies may be used to:
- Remember items in your shopping cart
- Save your preferences
- Improve website performance
- Understand how visitors use our website through analytics
You can disable cookies through your web browser, although some features of the website may not function correctly.
THIRD-PARTY SERVICES
We use trusted third-party providers to help operate our website and business.
These may include services for:
- Payment processing
- Website hosting
- Website analytics
- Email communications
- Shipping and order fulfilment
These providers only receive the information necessary to perform their services on our behalf.
MARKETING COMMUNICATIONS
If you subscribe to our mailing list, we may occasionally send you:
- New product releases
- Special offers
- Promotions
- Store news
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.
HOW WE PROTECT YOUR INFORMATION
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.
While we use secure systems and trusted providers, no method of internet transmission or electronic storage is completely secure.
HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal and tax obligations
- Resolve disputes
- Maintain accurate business records
When information is no longer required, it is securely deleted or anonymised where appropriate.
YOUR RIGHTS
Under the New Zealand Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate personal information.
- Ask questions about how your information is used.
To make a privacy request, please contact us using the details below.
LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites.
Kelly’s Footwear is not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before providing personal information.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Any changes will be published on this page, and the updated version will apply from the date it is published.
CONTACT US
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Kelly’s Footwear
507 Main Street
Palmerston North 4410
Women’s Department: (06) 355 3603
Men’s Department: (06) 355 3250
Sports Department: (06) 355 3115
Email: kellysfootwear@xtra.co.nz
