Need a hand? We’ve answered some of our most commonly asked questions below. If you can’t find the answer you’re looking for, please don’t hesitate to contact our friendly team—we’re always happy to help.
SHIPPING
All New Zealand orders are sent using CourierPost NZ.
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number so you can follow your parcel every step of the way.
New Zealand
• Urban: 2–5 working days
• Rural: 3–7 working days
Australia
• Usually within 10 working days
These are estimated delivery times and we’ll always do our best to get your order to you as quickly as possible.
New Zealand
FREE shipping nationwide.
Australia
Shipping is charged at a flat rate of NZ$30.00.
Yes.
Once your order has been dispatched you’ll receive an email containing your CourierPost tracking number.
If you have any questions about your delivery, simply contact us and we’ll be happy to help.
PAYMENTS & ORDERS
We currently accept:
• Visa
• Mastercard
• Stripe
• Afterpay
• Paypal
Yes.
Afterpay allows you to receive your purchase immediately and spread the cost over four interest-free instalments.
Simply select Afterpay during checkout.
No.
You can checkout as a guest.
Creating an account simply allows you to view previous orders and makes future purchases faster.
Our website shares stock with our physical store.
Occasionally an item may be purchased in-store before we begin processing your online order.
If this happens we’ll contact you as soon as possible and either source another pair or arrange a full refund.
If you need to cancel your order, please contact us as soon as possible.
If your order has not yet been dispatched we’ll do our best to cancel it.
Once your order has been shipped, our Returns & Exchanges Policy will apply.
RETURNS
Provided your footwear:
• Has only been tried on indoors
• Is in brand new condition
• Is returned with the original packaging
we’re happy to offer an exchange or store credit.
If you’re unsure, please contact us and we’ll be happy to discuss the best option.
If you believe your footwear has developed a manufacturing fault, please contact us.
Every claim is assessed individually in accordance with the New Zealand Consumer Guarantees Act.
Where a manufacturing fault is confirmed we’ll provide an appropriate remedy, which may include repair, replacement or refund.
SIZING & HELP
Every footwear brand fits slightly differently.
If you’re unsure, please contact our experienced team before placing your order.
We’re happy to provide sizing advice and help you choose the best fit.
Our friendly team is always happy to help.
Kelly’s Footwear
507 Main Street
Palmerston North 4410
Women’s Department: (06) 355 3603
Men’s Department: (06) 355 3250
Sports Department: (06) 355 3115
Email: kellysfootwear@xtra.co.nz
